Privacy Policy

Product: Cooldown Deck for Dota 2 (Stream Deck plugin for Windows) · Provider: GRAMSHIFT (Tokyo, Japan) · Last updated: 2026-11-01

An independent product, not affiliated with Valve. Dota 2 and Steam are trademarks of Valve Corporation.

Summary

Your game data stays on your PC. While the plugin is running (it stops when you close the Stream Deck app), it receives your own hero's data from Dota 2 on the same PC, keeps what the keys need in memory and draws it on your keys. It has no account, no analytics and no telemetry. The one thing it sends over the network is the check of your license key (the key, the product, a mark of the PC made so that the PC's own id cannot be read back from it, and the plugin's version). No game data is ever sent.

What the plugin does on your PC

License check

Where data goes

DataWhere it is keptSent to
Your hero's data from Dota 2Memory of the plugin only, while it runsNobody
The game settings file aboveThe Dota 2 folder on your PCNobody
Key settings (slot, key to send, page) and the license tokenYour Stream Deck profile and the plugin's settings, saved by the Stream Deck app on your PCNobody by the plugin (the Stream Deck app's own profile features follow Elgato's privacy policy)
License key, product, PC mark, plugin versionThe PC mark in %LOCALAPPDATA%\GRAMSHIFT; the key in the tokenGRAMSHIFT (gramshift.com), for the license check
Log file of the Stream Deck SDK (start, connection, errors; no game values)The plugin's log folder on your PC, managed by the Stream Deck appNobody

This website (Google Analytics)

The plugin itself has no analytics. The product pages on gramshift.com (the product page in each language; not this privacy page or the support page) use Google Analytics to count visits: which page was opened, from which site or search, and the browser's general location and device type. Advertising cookies and ad personalization are always off. In the EEA, the UK and Switzerland, the analytics cookie is set only after you choose Accept on the small banner at the bottom of the page; until then, or if you choose Decline, Google receives only cookieless signals without an ID. Elsewhere the pages set the analytics cookie when they open. Your choice is kept in your browser (local storage) so the banner does not come back; clear this site's data to choose again. Google processes this data on our behalf and GRAMSHIFT is the controller; we rely on your consent in the EEA, the UK and Switzerland, and elsewhere on our legitimate interest in knowing how visitors find these pages. To refuse, choose Decline on the banner, block cookies for gramshift.com in your browser, or use the Google Analytics opt-out add-on.

(日本語)プラグイン本体には解析の仕組みはありません。gramshift.com の商品ページ(各言語の商品ページ。このプライバシーページとサポートページは除く)では、訪問を数えるために Google アナリティクスを使っています。集めるのは、開いたページ・どのサイトや検索から来たか・ブラウザのおおよその地域と端末の種類です。広告の Cookie と広告のパーソナライズは常に無効です。EEA・英国・スイスでは、ページ下の小さな帯で「許可」を選んだ時だけ解析の Cookie を保存します(それまでと「拒否」を選んだ時は、ID を含まない Cookie なしの信号だけが Google に届きます)。それ以外の地域では、ページを開いた時に解析の Cookie を保存します。選んだ結果はブラウザ(ローカルストレージ)に残り、帯は再び出ません。選び直すにはこのサイトのデータを消してください。データは Google が当方の委託で処理し、管理者は GRAMSHIFT です(根拠は EEA・英国・スイスでは同意、それ以外では訪問者がページをどう見つけたかを知る当方の正当な利益)。断るには、帯で「拒否」を選ぶか、ブラウザで gramshift.com の Cookie をブロックするか、Google アナリティクス オプトアウト アドオンを使ってください。

Purchases

The plugin is sold directly by GRAMSHIFT on gramshift.com. Payments are handled by Stripe; GRAMSHIFT never receives card details. The order, the email address and the license key are kept for the download, the license check and accounting; see the direct store privacy policy for the details.

Support requests

If you contact us, we receive what you choose to send (for example your email address, your message and any screenshots). We use it only to answer you. Email to contact@gramshift.com is forwarded by our email forwarding provider (ImprovMX) to a mailbox hosted by Google (Gmail), so those providers process support emails on our behalf. Please do not send passwords or other secrets.

Our role and legal basis

Apart from the license check, the plugin works only as a tool on your own computer: GRAMSHIFT does not receive anything else from it. For the license check, sales records and support emails, GRAMSHIFT is the controller. We rely on the contract with you (the license you bought), our legitimate interest in answering requests and legal obligations (for example tax records). GRAMSHIFT is based in Japan, so this information is processed in Japan and by the providers named above.

Your rights

You can ask us to access, correct or delete personal information we hold about you, or object to its use, by emailing contact@gramshift.com. If you are in the EEA or the UK, you can also complain to your local data protection authority.

Retention and deletion

Uninstalling the plugin from the Stream Deck app removes the plugin, its settings (with the license token) and its log file; removing its keys removes their settings. Two things stay until you delete them by hand: the game settings file in the Dota 2 folder (path above) and the PC mark files in %LOCALAPPDATA%\GRAMSHIFT (other GRAMSHIFT direct-store plugins on the PC use them too). Support emails are kept only as long as needed to handle the request and meet legal obligations; you can ask us to delete them. Sales records are kept for up to 7 years for accounting and tax.

Changes

If the plugin ever starts to send other data or store other data, this policy will be updated before that change is released, and the date above will change.

Contact

GRAMSHIFT · contact@gramshift.com · 1-10-8 Dogenzaka, Shibuya Dogenzaka Tokyu Bldg 2F-C, Shibuya-ku, Tokyo 150-0043, Japan