Privacy Policy

Product: Ship Deck for Elite Dangerous (Stream Deck plugin for Windows) · Provider: GRAMSHIFT (Tokyo, Japan) · Last updated: 2026-10-14

Unofficial product: not affiliated with or endorsed by Frontier Developments. Elite Dangerous is a trademark of Frontier Developments plc.

Summary

Your game data stays on your PC. The plugin does not collect or send any data about you or your PC. While one of its keys is on your Stream Deck, it reads your own ship's status and your control bindings from the files Elite Dangerous writes on your PC, keeps what the keys need in memory and draws it on your keys. It has no account, no online service, no analytics and no telemetry of its own, and it never sends anything over the network.

What the plugin does on your PC

It reads, and never changes, these files of the game: Status.json and the newest Journal.*.log in the game's journal folder (Saved Games\Frontier Developments\Elite Dangerous, or the folder you enter), and StartPreset.4.start and your preset's .binds file in the game's bindings folder (AppData\Local\Frontier Developments\Elite Dangerous\Options\Bindings, or the folder you enter), or the preset the game ships in the game's own ControlSchemes folder.
From these files it uses only what the keys show: your own ship's flags (gear, hardpoints, lights and so on), panel in focus, fuel, legal state, selected target, current system, route target and jumps left, fuel capacity, oxygen, health and temperature on foot, heat and attack warnings, whether the game is at the menu or closed, and the keyboard keys of the controls the keys press. Commander name, credits and the other contents of the journal are read past and not kept. The values are kept in memory while the keys are shown and are not written to disk.
To know whether the game is running, it reads the list of running programs with the Windows tool tasklist (when a key starts, when the game's files change while the game seems closed, then every 15 seconds while the game runs and every minute while it does not), and the program path of the game, to find the game's ControlSchemes folder. That folder's path is kept in the plugin's settings in the Stream Deck app, so the keys find it again before the game starts.
When you press one of its toggle keys, it sends that control's keyboard key (from your own bindings) to Windows as a key press, by default only while the game is the active window (it checks which program is in front for that) and not while a map, panel or menu of the game has the keyboard. One press sends one key; it never presses keys by itself.

Where data goes

Data	Where it is kept	Sent to
Your ship's status and your key bindings	Memory of the plugin only, while it runs	Nobody
Key settings (panel or map, FSD control, safety, game program, folders, temperature unit, the page a key shows) and the path of the game's ControlSchemes folder	Your Stream Deck profile and the plugin's settings, saved by the Stream Deck app on your PC	Nobody by the plugin (the Stream Deck app's own profile features follow Elgato's privacy policy)
Log file of the Stream Deck SDK (start, connection, errors; no game values)	The plugin's log folder on your PC, managed by the Stream Deck app	Nobody

Purchases

The plugin is sold on the Elgato Marketplace. Purchases, payments and licenses are handled by Elgato (Corsair) and its payment provider under Elgato's own terms and privacy policy. GRAMSHIFT never receives card details. If Elgato provides us with sales records (for example the date, country and amount of a sale), we use them only for accounting and tax.

Support requests

If you contact us, we receive what you choose to send (for example your email address, your message and any screenshots). We use it only to answer you. Email to contact@gramshift.com is forwarded by our email forwarding provider (ImprovMX) to a mailbox hosted by Google (Gmail), so those providers process support emails on our behalf. Please do not send passwords or other secrets.

Our role and legal basis

The plugin works only as a tool on your own computer: GRAMSHIFT does not receive or process anything from it. For sales records and support emails, GRAMSHIFT is the controller. We rely on our legitimate interest in answering requests and on legal obligations (for example tax records). GRAMSHIFT is based in Japan, so this information is processed in Japan and by the providers named above.

Your rights

You can ask us to access, correct or delete personal information we hold about you, or object to its use, by emailing contact@gramshift.com. If you are in the EEA or the UK, you can also complain to your local data protection authority.

Retention and deletion

Uninstalling the plugin from the Stream Deck app removes the plugin, its settings and its log file; removing its keys removes their settings. The plugin keeps no other data. Support emails are kept only as long as needed to handle the request and meet legal obligations; you can ask us to delete them. Sales records are kept for up to 7 years for accounting and tax.

Changes

If the plugin ever starts to send data or store other data, this policy will be updated before that change is released, and the date above will change.

Contact

GRAMSHIFT · contact@gramshift.com · 1-10-8 Dogenzaka, Shibuya Dogenzaka Tokyu Bldg 2F-C, Shibuya-ku, Tokyo 150-0043, Japan