The app does not send your file or your Jira data to GRAMSHIFT or to anyone else, and it does not store them. It runs inside Jira, in the browser of the person using it. The .xlsx file is read in that browser, and the issue values in it are sent only to your own Jira site through the Jira REST API, with that person's own Jira permissions.
The app asks Jira for read:jira-work and write:jira-work (to read project information and create or edit issues) and read:jira-user (to find the account of a user named in the file). It can only do what the signed-in user can already do in Jira.
| Data | Where it is processed | Stored by the app? |
|---|---|---|
| The .xlsx file | In the user's browser, inside Jira | No. It is held in browser memory only while the page is open. |
| Issue values from the file | Sent to the user's own Jira site | They become issues in Jira, like issues created by hand. |
| Check and result files (.xlsx) | Built in the user's browser | Only where the user saves the download. |
| Anything sent to GRAMSHIFT servers | — | Nothing. The app has no server of its own and makes no requests outside Atlassian. |
The app's code is hosted by Atlassian (Forge). The app uses no Forge functions, no Forge storage, no cookies, no analytics and no third-party services.
When a site installs, evaluates or buys the app through the Atlassian Marketplace, Atlassian shares licensing and contact information with app providers (for example the site, the license type and period, and the technical and billing contacts). GRAMSHIFT uses this only to manage licenses, answer support requests and meet legal obligations, and does not sell it. Payments are processed by Atlassian; GRAMSHIFT never receives card details.
If you email us, we receive what you choose to send (for example your email address, your message and any screenshots). We use it only to answer you. Please do not send files with confidential content unless it is needed to solve the problem. Email to contact@gramshift.com is forwarded by our email forwarding provider (ImprovMX) to a mailbox hosted by Google (Gmail), so those providers process support emails on our behalf.
For your file and Jira data, the app acts only as a tool inside your Atlassian site: GRAMSHIFT does not receive or process them. For license and contact information received from Atlassian and for support emails, GRAMSHIFT is the controller. We rely on our legitimate interest in managing licenses and answering requests, and on legal obligations (for example tax records). GRAMSHIFT is based in Japan, so this information is processed in Japan and by the providers named above.
You can ask us to access, correct or delete personal information we hold about you, or object to its use, by emailing contact@gramshift.com. If you are in the EEA or the UK, you can also complain to your local data protection authority.
The app keeps no files and no Jira data, so there is nothing to delete when it is uninstalled. Issues created or changed by an import stay in Jira like any other issue. Support emails are kept only as long as needed to handle the request and meet legal obligations; you can ask us to delete them. License and contact information from Atlassian is kept while the license is active and for up to 7 years afterwards for accounting and tax records.
If the app ever starts to send or store data, this policy will be updated before that change is released, and the date above will change.
GRAMSHIFT · contact@gramshift.com · 1-10-8 Dogenzaka, Shibuya Dogenzaka Tokyu Bldg 2F-C, Shibuya-ku, Tokyo 150-0043, Japan
本アプリは、選んだ Excel ファイルと Jira のデータを GRAMSHIFT にも第三者にも送信せず、保存もしません。Jira の中で、使っている人のブラウザ上だけで動きます。ファイルはそのブラウザの中で読み、確認を通った行の値だけを、その人自身の Jira の権限で、その人の Jira サイトへ送って課題を作成・更新します。要求する権限は read:jira-work・write:jira-work（プロジェクト情報の読み取りと課題の作成・編集）と read:jira-user（ファイルに書かれた利用者のアカウントを探す）です。Atlassian Marketplace を通じて、ライセンス管理のための情報（サイト、ライセンスの種類、技術・請求の連絡先など）を Atlassian から受け取ります。これはライセンス管理・サポート・法令対応にのみ使い、販売しません。お問い合わせ: contact@gramshift.com