The app does not send your Jira data, your templates or your documents to GRAMSHIFT or to anyone else. It runs inside Jira, in the browser of the person using it. It reads issues through the Jira REST API with that person's own Jira permissions, fills the Word template in the same browser, and hands the .docx file (or a ZIP of several) to the browser as a download. The only thing it keeps is a Word template that the user uploads, and that stays in the user's own browser.
word-template and the Word files attached to them, so that templates shared by the team appear in the template list.The app only asks Jira for the read:jira-work permission. It cannot change issues, comments or attachments, and it can only see what the signed-in user can already see in Jira.
| Data | Where it is processed | Stored? |
|---|---|---|
| Issues, comments, pictures, field names, saved filter names, shared templates | In the user's browser, inside Jira | No. It is held in browser memory only while the page is open. |
| A Word template the user uploads | In the user's browser | Yes, in that browser's own storage on that computer, so it can be used again. Other people do not see it. The user can remove it with Remove from this browser in the app, or by clearing the browser's site data. If the browser does not allow saving, it is kept only while the page is open. |
| Generated Word documents and ZIP files | In the user's browser | Only where the user saves the download. |
| Anything sent to GRAMSHIFT servers | — | Nothing. The app has no server of its own and has no permission to contact anything outside Atlassian. |
The app's code is hosted by Atlassian (Forge). The app uses no Forge functions, no Forge storage, no cookies, no analytics and no third-party services. Templates shared through Jira are ordinary Jira attachments: they are stored in your Jira site under your Jira permissions, not by the app.
When a site installs, evaluates or buys the app through the Atlassian Marketplace, Atlassian shares licensing and contact information with app providers (for example the site, the license type and period, and the technical and billing contacts). GRAMSHIFT uses this only to manage licenses, answer support requests and meet legal obligations, and does not sell it. Payments are processed by Atlassian; GRAMSHIFT never receives card details.
If you email us, we receive what you choose to send (for example your email address, your message, screenshots or a template). We use it only to answer you. Please do not send exported documents or issue content unless it is needed to solve the problem; a template with sample text is usually enough. Email to contact@gramshift.com is forwarded by our email forwarding provider (ImprovMX) to a mailbox hosted by Google (Gmail), so those providers process support emails on our behalf.
For Jira data and templates, the app acts only as a tool inside your Atlassian site and your browser: GRAMSHIFT does not receive or process them. For license and contact information received from Atlassian and for support emails, GRAMSHIFT is the controller. We rely on our legitimate interest in managing licenses and answering requests, and on legal obligations (for example tax records). GRAMSHIFT is based in Japan, so this information is processed in Japan and by the providers named above.
You can ask us to access, correct or delete personal information we hold about you, or object to its use, by emailing contact@gramshift.com. If you are in the EEA or the UK, you can also complain to your local data protection authority.
The app keeps no Jira data. Uploaded templates stay in the user's browser until the user removes them or clears the browser's site data; uninstalling the app does not reach into users' browsers, so remove saved templates in the app first if you need them gone. Support emails are kept only as long as needed to handle the request and meet legal obligations; you can ask us to delete them. License and contact information from Atlassian is kept while the license is active and for up to 7 years afterwards for accounting and tax records.
If the app ever starts to send or store data in any other way, this policy will be updated before that change is released, and the date above will change.
GRAMSHIFT · contact@gramshift.com · 1-10-8 Dogenzaka, Shibuya Dogenzaka Tokyu Bldg 2F-C, Shibuya-ku, Tokyo 150-0043, Japan
本アプリは、Jira の課題・ひな形・作った文書を GRAMSHIFT にも第三者にも送信しません。Jira の中で、使っている人のブラウザ上だけで動きます。課題の項目・説明・コメント・画像・カスタム項目の名前・保存済みフィルター・共有のひな形（ラベル word-template の課題の添付）は、その人自身の Jira の権限で Jira REST API から読み取り、Word 文書もそのブラウザの中で作ってダウンロードとして渡します。アップロードしたひな形だけは、もう一度使えるようにそのブラウザの中に保存します（ほかの人には見えず、アプリの「このブラウザーから消す」かブラウザのサイトデータの消去で消せます）。要求する権限は read:jira-work（読み取り）だけで、課題を書き換えることはできません。Atlassian Marketplace を通じて、ライセンス管理のための情報（サイト、ライセンスの種類、技術・請求の連絡先など）を Atlassian から受け取ります。これはライセンス管理・サポート・法令対応にのみ使い、販売しません。お問い合わせ: contact@gramshift.com