The plugin does not collect or send any data about you or your PC. It reads the printers of your PC, the default printer and the print queues, changes the default printer, opens the Windows print queue window and cancels print jobs when you ask it to, through Windows' own printing functions. It has no account, no online service, no analytics and no telemetry, and it makes no network requests of its own.
\\server\printer), Windows itself talks to that print server to read the queue or cancel jobs, as it does for any app. The plugin sends nothing else there.| Data | Where it is processed | Stored by the plugin? |
|---|---|---|
| Key settings (the printer names you chose, and whether holding cancels jobs) | Saved by the Stream Deck app on your PC, like the settings of any other key | Only in your Stream Deck profile on your PC. |
| Printer names, the default printer, the number and state of print jobs | Read from Windows on your PC (and, for a shared printer, by Windows from its print server) | No. They are shown on the keys and in the settings page only. |
| Technical log | The Stream Deck plugin framework writes a small log file (mainly connection errors) in the plugin's folder on your PC. | On your PC only. It is not sent anywhere. |
| Anything sent to GRAMSHIFT servers | — | Nothing. The plugin has no server of its own and makes no network requests of its own. |
The plugin is sold on the Elgato Marketplace. Purchases, payments and licenses are handled by Elgato (Corsair) and its payment provider under Elgato's own terms and privacy policy. GRAMSHIFT never receives card details. If Elgato provides us with sales records (for example the date, country and amount of a sale), we use them only for accounting and tax.
If you contact us, we receive what you choose to send (for example your email address, your message and any screenshots). We use it only to answer you. Email to contact@gramshift.com is forwarded by our email forwarding provider (ImprovMX) to a mailbox hosted by Google (Gmail), so those providers process support emails on our behalf.
The plugin works only as a tool on your own computer: GRAMSHIFT does not receive or process anything from it. For sales records and support emails, GRAMSHIFT is the controller. We rely on our legitimate interest in answering requests and on legal obligations (for example tax records). GRAMSHIFT is based in Japan, so this information is processed in Japan and by the providers named above.
You can ask us to access, correct or delete personal information we hold about you, or object to its use, by emailing contact@gramshift.com. If you are in the EEA or the UK, you can also complain to your local data protection authority.
The plugin keeps nothing of its own except its key settings and log file, on your PC. Uninstalling it from the Stream Deck app removes them; the default printer stays as you last set it. Support emails are kept only as long as needed to handle the request and meet legal obligations; you can ask us to delete them. Sales records are kept for up to 7 years for accounting and tax.
If the plugin ever starts to send or store other data, this policy will be updated before that change is released, and the date above will change.
GRAMSHIFT · contact@gramshift.com · 1-10-8 Dogenzaka, Shibuya Dogenzaka Tokyu Bldg 2F-C, Shibuya-ku, Tokyo 150-0043, Japan