Unofficial product: not affiliated with or endorsed by Laminar Research. X-Plane is a trademark of Laminar Research.
Your flight stays on your computer. The plugin does not collect or send any data about you or your computer. While one of its keys is on your Stream Deck, it reads values of your aircraft from X-Plane 12 running on the same computer, keeps the latest values in memory and draws them on your keys. When you press a switch key, it asks X-Plane to run that key's control (for example the landing gear). It has no account, no online service, no analytics and no telemetry of its own, and it never sends anything over the internet.
X-Plane.exe, with the Windows tool tasklist; on a Mac the program X-Plane, with the macOS tool ps), so that a key can say "X-Plane runs but does not answer". Only the answer yes or no is used; the list of programs is not stored or sent.| Data | Where it is kept | Sent to |
|---|---|---|
| Values of your aircraft | Memory of the plugin only, while it runs | Nobody |
| Key settings (units, fuel warning, light, autopilot mode, flap direction, transponder press, Custom Key names and label, port) | Your Stream Deck profile, saved by the Stream Deck app on your computer | Nobody by the plugin (the Stream Deck app's own profile features follow Elgato's privacy policy) |
| Log file | The plugin's folder on your computer (errors and connection notes, no flight values) | Nobody |
The plugin is sold on the Elgato Marketplace. Purchases, payments and licenses are handled by Elgato (Corsair) and its payment provider under Elgato's own terms and privacy policy. GRAMSHIFT never receives card details. If Elgato provides us with sales records (for example the date, country and amount of a sale), we use them only for accounting and tax.
If you contact us, we receive what you choose to send (for example your email address, your message and any screenshots). We use it only to answer you. Email to contact@gramshift.com is forwarded by our email forwarding provider (ImprovMX) to a mailbox hosted by Google (Gmail), so those providers process support emails on our behalf. Please do not send passwords or other secrets.
The plugin works only as a tool on your own computer: GRAMSHIFT does not receive or process anything from it. For sales records and support emails, GRAMSHIFT is the controller. We rely on our legitimate interest in answering requests and on legal obligations (for example tax records). GRAMSHIFT is based in Japan, so this information is processed in Japan and by the providers named above.
You can ask us to access, correct or delete personal information we hold about you, or object to its use, by emailing contact@gramshift.com. If you are in the EEA or the UK, you can also complain to your local data protection authority.
Uninstalling the plugin from the Stream Deck app removes the plugin and its log file; removing its keys removes their settings. The plugin keeps no other data. Support emails are kept only as long as needed to handle the request and meet legal obligations; you can ask us to delete them. Sales records are kept for up to 7 years for accounting and tax.
If the plugin ever starts to send data or store other data, this policy will be updated before that change is released, and the date above will change.
GRAMSHIFT · contact@gramshift.com · 1-10-8 Dogenzaka, Shibuya Dogenzaka Tokyu Bldg 2F-C, Shibuya-ku, Tokyo 150-0043, Japan