Email contact@gramshift.com in English or Japanese. We reply within 7 business days, usually sooner. Please include your Windows version, your Stream Deck app version, the mouse software you use (if any), and a photo or screenshot of the key and of its settings (the Status line says what Windows reports).
For example a slow, precise speed for photo editing, CAD or pixel art, and a fast speed for big screens and several monitors.
Precise = 5 with precision off, Fast = 14 with precision on.OTHER and where a press goes; a press goes to Set A.| Key | Meaning |
|---|---|
| Green frame | The mouse is set as this set (Mouse Speed), pointer precision is on (Pointer Precision), or the wheel is at one of the two values (Scroll Lines). |
Gray, OTHER | The mouse is set as neither set. The bottom line says what a press sets. |
Red, FAILED, "not changed" | Windows refused the change. Nothing was changed. After a few seconds the key shows the values Windows reports. |
Red, PARTIAL, "precision refused" | Windows took the new speed but refused pointer precision, so the change was only partly made. After a few seconds the key shows the values Windows reports; press again or check the setting in Windows. |
Red, FAILED, "not applied" | Windows accepted the change, but reports another value right after it. Usually another program (for example mouse software) sets its own value. Close it or set the speed there. |
Red, --, "not readable" | Windows did not report the setting. The plugin shows no number rather than a wrong one. |
Red, --, "reinstall plugin" | The plugin could not load its Windows part. Remove the plugin in the Stream Deck app and install it again from the Elgato Marketplace. |
Does it change my aim sensitivity in shooters?
No. Games that read the mouse directly (Raw Input, as most first-person shooters do) ignore the Windows pointer speed and pointer precision, so their in-game sensitivity does not change. Set it in the game. The plugin helps in games that use the Windows cursor (common in strategy, MOBA, MMO and card games) and everywhere on the desktop.
Where is this setting in Windows?
Settings > Bluetooth & devices > Mouse (Mouse pointer speed, scroll lines), and Additional mouse settings > Pointer Options ("Select a pointer speed", "Enhance pointer precision"). The plugin changes the same settings and the Settings app shows the new values.
Does it change the DPI of my mouse?
No. DPI is a setting of the mouse itself and is changed by the mouse maker's software. The plugin changes the Windows pointer speed, which applies to every mouse on the PC.
My mouse software changes the speed back.
Some mouse apps set the Windows pointer speed themselves when they start or when a profile changes. The key then shows FAILED "not applied", or the new value comes back after a moment. Turn that option off in the mouse app.
Does the change stay after a restart?
Yes. The plugin saves the change in your Windows user profile, as Windows Settings does.
Does it work on Mac?
No. This plugin is for Windows 10 and 11 only.
The plugin runs entirely on your PC and sends no data anywhere. See the Privacy Policy.